Refund Policy

Our priority is to ensure your satisfaction and provide a seamless experience. If any issues arise, we are here to offer support and find a resolution. Below are the scenarios where we will assist you:

- Misrepresentation: Should you find discrepancies between our free tour promises and the actual content in our members' area, we are dedicated to rectifying such issues to align with your expectations.

- Technical Difficulties: If you encounter significant technical problems with our website that cannot be resolved, despite your computer meeting or exceeding our minimum specifications, we will collaborate with you to find an appropriate resolution.

- Website Downtime: In the rare event of considerable downtime on our site, we will extend your subscription for double the downtime period as a token of our commitment to your satisfaction.

For concerns not specifically addressed above, we encourage you to contact our customer support; we are committed to promptly and effectively resolving your concerns.

Technical Specifications:
For an optimal experience on our website, we recommend the following specifications:
For PC Users:
Operating System: Windows XP, Vista, or higher
Browsers: Microsoft Internet Explorer 6.0 or higher, Firefox 2.0 or higher
Media Player: Windows Media Player 9.0 or higher
For Mac Users:
Operating System: OS X 10.4 and above
Browsers: Safari 4 and above, Firefox 4 and above
Media Player: Quicktime 7 and above
While our site may operate on lower or alternate specifications, we cannot guarantee optimal performance outside of these recommendations.

Billing and Account Assistance:
For account-related inquiries or to cancel your membership, please refer to the billing company that processed your subscription. This information is available in the subscription receipt you received upon joining. For convenience, here are the links to our billing processors:
Upon cancellation, you will receive a confirmation email.
We are dedicated to ensuring your experience with us is fully satisfactory. For any assistance, please do not hesitate to reach out to our customer support at

We understand that not all issues can be resolved to every customer's satisfaction. Therefore, we will consider refund requests submitted within 14 days from the date of purchase or renewal of a subscription. Each request will be evaluated on a case-by-case basis, taking into account the nature of the issue and the service received.
For concerns not specifically mentioned above or to discuss a refund, please reach out to our customer support team; we are here to help resolve your concerns efficiently and effectively.